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contact: get in touch

Thanks for stopping by! Have questions or want to say hello? I would love to hear from you! Please take a look in our FAQ’s below to see if we’ve already answered your question. For all other inquiries, please feel free to reach out. Send me a message with the contact form, and I’ll get back to you shortly.

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faq: shop info + policies

Wholesale | Gift-wrap + Packaging | Pattern File Delivery | Production Times | Shipping | Returns, Exchanges, Cancelations


 

WHOLESALE

Are you a brick-and-morter shop owner? We would love to stock your store with our one-of-a-kind handmade products! Our project bags and tools are available for wholesale. Please contact me above if you are interested in receiving our Wholesale Catalog for 2019/2020.

 

 

gift wrapping + packaging

Each item comes beautifully packaged and ready to gift. See an example at the bottom of the page.

 

 

when will I receive my pattern?

Digital file delivery: Patterns are available to download immediately after payment processes.

 

when will I receive my package?

 

current production times:

project bags:

handprinted bags: 1-2 weeks
fabric bags: 5 days

fiber:

hand dyed skeins: 1-2 weeks

estimated shipping times:

all packages:

North America: 3-10 business days
Canada: 5-15 business days

I do my best to meet shipping estimates, but cannot guarantee them; once I hand off a package to the Post Office, it’s in their hands.

 

payments + orders

 

payments:

Your privacy is important to us! Payments are safe and secure and processed through Stripe or PayPal.

returns + exchanges:

  • Patterns: Patterns are unable to be returned or exchanged.

  • Physical products: Due to the nature of handmade-to-order, we cannot accept returns and exchanges at this time. However, if there are problems with your order or if for some reason you are unsatisfied with your purchase, please contact me immediately upon delivery! My goal is always for you to be completely satisfied with your order, so we can make exceptions for returns or exchanges under certain circumstances. *Returns or exchanges will only be considered when we are contacted within 3 days of delivery. Buyers are responsible for shipping costs. If the order is not returned in original condition, buyer is responsible for any loss in value.* Custom orders can't be returned or exchanged.

cancelations:

We cannot accept cancellations at this time.

 

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tool zip pouch handmade by TwigBerryStudio
TwigBerryStudio+project+bag+gift
hand dyed yarn TwigBerryStudio